Check for typos: Passwords are case-sensitive. Ensure caps lock is off and that you're typing your password correctly. As a reminder, your password should have at least one uppercase, lowercase, number, and special character, and no more than two repeating or sequential characters.

Reset your password: If you've forgotten your password, use the "Forgot password?" link on the login page. You'll be prompted to enter your email address, and a password reset link will be sent to you. Follow the instructions in the email to create a new password. See the full password requirements.

Use your enrollment invitation email: Unless you have since changed your account's primary email address through account settings, you must use the email address where you originally received your enrollment invitation.

Check your invitation email: You should have received an enrollment invitation to set up your account. This email contains a link to create your initial password and complete the account setup process. See details about the email and process here.

Request a new invite: If you can’t find your enrollment email, your employer can send you a new one. Feel free to share this article if they’re not sure how to do so.

Text errors: Message blockers, poor service, or an incorrect phone number can cause issues with receiving 2FA text messages.

Invalid codes: If using an authenticator app, ensure the time on your device is synchronized correctly, as codes are time-sensitive. Enter the code with no dashes or spaces.

New device or phone number: Make sure the authenticator app is downloaded on your new device. If you got a new number, please contact us to have your 2FA reset.