You can reset your password by clicking the “Forgot Your Password?” button on the Guideline login page here. After doing so, you'll be sent instructions to your primary email on file on how to reset your password.
Password requirements
Your password must:
Be between 8 and 255 characters
Include at least 3 of the following:
Uppercase
Lowercase
Number
Special character
No 3 repeating characters
No 3 sequential characters
Not be the same as your last password
How do I find my password if I was auto-enrolled?
If you were auto-enrolled and this is the first time you’re accessing your account, you’ll need to find the invitation email you received from Guideline and use the unique enrollment link in that email to set up your account. Look for the subject line [Your Company's Name] 401(k) Plan Automatic Enrollment Notice.
If you cannot find the enrollment email, your internal 401(k) administrator can resend it from their Guideline dashboard. Feel free to share this article with instructions on how to do so.
How else can I protect my account?
In addition to creating a strong password, you will also be required to set up two-factor authentication to protect your account. The Department of Labor has shared other ways to reduce the risk of fraud and loss to your retirement savings. See their online security tips here.