All 401(k) participants must have an email address on file in your 401(k) roster. If you received a “Missing information” task on your dashboard due to a missing email, there are several reason why this could be:
1. The email addresses aren’t in your payroll system.
In this case, you need to assign email addresses to your employees in your payroll provider.
If you use Gusto or a Gusto Embedded payroll provider, the email addresses should sync automatically to your 401(k) roster within 24 hours of the change.
If you have a self-service plan, you’ll need to manually enter the email addresses in your payroll provider platform as well as in your 401(k) roster. You can enter this information by clicking the “Missing information” task or navigating to the Roster tab in your dashboard.
2. Employees are assigned the same email address.
This error typically happens when employees are using shared email addresses, such as admin@companyname.com or when company-issued emails are reassigned to new employees after former employees leave the company.
To check for duplicate emails, login to your payroll account. If an address is used for more than one employee, you will need to assign a unique address to each, as required by our Terms of Service. You can enter an employee’s personal email address, which will also help our team continue to communicate with employees if they leave your company at any point.
If your use Gusto or Gusto Embedded payroll, the change will sync automatically with your 401(k) roster within 24 hours.
If you have a self-service plan, you should enter the new email addresses in your payroll provider platform as well as in your 401(k) roster. You can enter this information by clicking the “Missing information” task or navigating to the Roster tab in your dashboard.
3. You do not use a Gusto payroll provider.
As a result, you must manually add the emails into your 401(k) roster. All emails must be unique to each employee at your company.
4. Your employee has an existing Gusto 401(k) account from a previous employer.
If this is the case, you can or the employee can submit a support ticket, and we will work with them to merge the accounts.