A retirement account is an important tool for saving for your future. Like any account that holds your hard-earned money, it’s crucial to keep it secure.

Guideline has implemented security features to help prevent unauthorized access to your information. However, there are certain things you can do to help protect your account, too.

​A strong password is the first line of defense against unauthorized access to your retirement account. Guideline has put into place password requirements, but it’s up to you to make sure it doesn’t include easily guessable information like your birthday or common phrases. It’s best practice to avoid using the same password you use for other accounts, as well.

You may consider using a password manager to create and store your passwords, so you can use a unique password for each of your online accounts without relying on memory.

At Guideline, we require you to set up two-factor authentication (2FA) as an added layer of security in case anyone gains access to your password.

It’s also strongly encouraged to set up two-factor authentication on your primary email account, as your email often enables resetting your password for other online accounts registered to that address.

Never share your account login credentials or personal account details with anyone, including your beneficiaries. Guideline has specific processes in place in the event your beneficiaries need to request a distribution from your account.

Also, be cautious when discussing your account details in public.

There may be times when you need to send Guideline documents that contain important sensitive information. Do not send these files via email, as we cannot accept them due to security protocols. Instead, you must share these documents with us via the secure Shared files tool within your dashboard. To access this tool, click on Documents from the main menu, then go to Shared files and upload the required information.

When accessing your retirement accounts, avoid using public Wi-Fi networks that don’t require a password to connect. These networks can allow bad actors on the same network to intercept your data. Instead, use a secure, private internet connection or mobile data whenever possible.

It’s also recommended to only sign in to financial accounts on devices you trust. If you must use a shared or public computer, such as at your work place, ensure you fully log out after each session. While access to your Guideline account will expire after a period of inactivity, logging out as soon as you are ready can help prevent someone else from accessing your account or information.

Any time changes to your account or a request for funds takes place, we’ll send an automated message to the primary email address on file. If you receive an email regarding an action you didn’t take or you notice suspicious activity in your account, be sure to contact us right away.

You should also confirm your personal contact information remains up-to-date, so you’ll continue receiving these and other important account notices.

If you believe you've been the victim of fraud or notice suspicious activity in your Guideline account, we recommend changing your password right away. Then, contact us immediately so we can investigate further and take preventative measures to protect your account.

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