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I ran my first payroll after the plan’s start date and don’t see contributions on my employees’ pay stubs. What should I do?

Updated over a year ago

If you run payroll after the plan start date and you don’t see contributions on your employees’ pay stubs, we strongly recommend you cancel the payroll run immediately. Then submit a support ticket to ensure we can help fix the issue so your employees can receive their first contributions on time.

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